Broker comparison: customer service when your money is stuck

[FXS London Scalper]

Spreads and execution get all the attention in broker discussions. Nobody tests customer service until a withdrawal is stuck, and then it matters more than anything else.

I'd like to gather real experiences, especially in these situations:

• Withdrawal pending longer than the stated time.
• A deposit not credited.
• A trade disputed after a spike or a platform freeze.
• Account restricted pending "review".

What I think is worth recording for each case:

1. Broker and entity (onshore or offshore).
2. Channel used: live chat, email, phone, account manager.
3. Time to first real answer, not the automatic one.
4. Time to resolution.
5. Whether you had to escalate to a regulator or ombudsman.

My own case: a withdrawal stuck for nine days. Live chat repeated "it's being processed" four times. An email to compliance, attaching my verified documents again, got a real reply within a day and the money arrived two days later. Lesson: chat agents often can't do anything; find out who can.

Please don't post names just to attack a broker. Facts and dates are more useful than anger, and they help the next person decide.