Keeping records that stand up if a broker disputes a trade
Posted: Sat Oct 31, 2026 8:15 pm
Disputes happen. A fill that looks wrong, a cancelled trade, a withdrawal delay. The trader who can prove their case usually does better than the one relying on memory.
Records worth keeping include full account statements, exported monthly, screenshots of the platform at the time of the event with clock visible, and copies of chats or emails with support. Terms and conditions as they stood when the account was opened deserve saving too, since they can change.
Tick-level records are valuable in execution disputes. A simple logger that stores bid and ask with timestamps next to the order times can show whether a fill matched the market.
Storage is cheap, so the habit costs almost nothing. The effort lies in doing it consistently, before something goes wrong.
Where regulators or ombudsman services are involved, organised evidence makes a big difference to the outcome.
What records do you keep, and where are they stored?
Records worth keeping include full account statements, exported monthly, screenshots of the platform at the time of the event with clock visible, and copies of chats or emails with support. Terms and conditions as they stood when the account was opened deserve saving too, since they can change.
Tick-level records are valuable in execution disputes. A simple logger that stores bid and ask with timestamps next to the order times can show whether a fill matched the market.
Storage is cheap, so the habit costs almost nothing. The effort lies in doing it consistently, before something goes wrong.
Where regulators or ombudsman services are involved, organised evidence makes a big difference to the outcome.
What records do you keep, and where are they stored?